Refund Policy

Perfect. This is very important for a COD store.
Your refund policy must protect you from misuse while still looking fair.

Below is a clean, strong, India-friendly Refund & Return Policy for Grabsy.

You can paste this into Shopify → Settings → Policies → Refund Policy.

Refund & Return Policy

Last Updated: [Insert Date]

At Grabsy, we aim to ensure customer satisfaction. If you are not completely satisfied with your purchase, please review our return and refund guidelines below.

1. Return Eligibility

You may request a return if:

  • The product is damaged during delivery

  • You received the wrong item

  • The product has a manufacturing defect

To be eligible for a return:

  • The request must be made within 7 days of delivery

  • The product must be unused and in original packaging

  • All tags, accessories, and invoices must be included

We reserve the right to reject return requests that do not meet these conditions.

2. Non-Returnable Items

The following items are not eligible for return:

  • Used products

  • Products damaged due to misuse

  • Personal care or hygiene items (if opened)

  • Items marked as non-returnable on the product page

3. Return Process

To initiate a return:

  1. Email us at [Insert Support Email]

  2. Provide:

    • Order ID

    • Reason for return

    • Clear photos or videos of the issue

Once approved, we will arrange reverse pickup (if available in your area).

Do not ship products back without approval.

4. Refund Process

After we receive and inspect the returned product:

  • Approved refunds will be processed within 5–7 business days

  • Refunds will be credited to the original payment method

  • For Cash on Delivery (COD) orders, refunds will be processed via bank transfer or UPI after verification

5. Cancellation Policy

Orders can be cancelled:

  • Before they are shipped

Once shipped, cancellation is not possible. You may request a return after delivery (if eligible).

6. Cash on Delivery (COD) Orders

For COD orders:

  • Please ensure availability at delivery

  • Repeated refusal of COD orders may result in restriction of future COD orders

We reserve the right to cancel suspicious or high-risk COD orders.

7. Damaged or Incorrect Items

If you receive a damaged or incorrect product:

  • Contact us within 48 hours of delivery

  • Share clear unboxing video and images

Failure to provide proof may result in rejection of the claim.

8. Shipping Charges

  • Shipping charges are non-refundable unless the return is due to our error

  • In certain cases, return shipping fees may be deducted from the refund amount

9. Important Notes

  • Refund timelines may vary depending on bank/payment provider

  • Grabsy reserves the right to refuse returns in cases of policy abuse

10. Contact Us

For any return or refund queries:

Grabsy
📧 Email: Support@grabsy.in